Discussion - Member to Member Sales - Research Center
Discussion - Member to Member Sales - Research Center
January - to Ireland - loss $80.65
April - to New York - loss $22.75
April - to Ohio - loss $38.02
Ouch! Plus one of my trades didn’t arrive. Fortunately EBay lots are ok and nothing is missing incoming.
I’m debating about adding tracking for larger purchases as this is getting to be too expensive. Does anyone ask for tracking for larger sales?
BUT - The buyers here are just WONDERFUL about giving me a chance to replace or refund and they also patiently wait to see if they arrive. THANK YOU FELLAS FOR YOUR PATIENCE!
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With the number of problems at your end... I'm wondering if there is something going on at your post office.
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That’s what I’m wondering! Seriously, I am going to start using some of this mountain of old postage to add tracking
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When one considers that postal services are now DEMANDING (feed in time is now over) the correct Customs Labels with the correct HS Tarrif Number filled in for all gifts and sales along with value. They will return to sender or destroy the letter/package, if it hasn't been stolen!!
Tracking numbers are almost meaningless, as the result of covid, as recipients are seldom asked to sign. The delivery person "signs" it for you, if it hasn't been stolen.
I have said this before and will say it again:- Buyers who buy a little and often allows the sender to use a smaller envelope that does not need a customs form and does not draw the attention of the thieves and Customs!! Therefore there is a lesser chance of the envelope going missing.
To answer the question of charging extra for tracking the majority of buyers WILL NOT pay the premium, in my experience.
How many buyers suggest that a seller holds items until the buyer has purchased enough from the seller to make their transactions "economic" to them.
WE have all done it.
Unfortunately as an internet seller losses are part and parcel of the risk one takes.
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Are you mailing the stamps via First Class Parcel or higher mailing service as required?
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I wonder who would want to steal stamps.
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I've had three refund requests this week for items "lost" within Australia. I'm going to go broke at this rate
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"I wonder who would want to steal stamps."
Thieves!!
They have no compunction in depriving others of their property.
Customs labels state the quantity and the value of the items inside. A magnet for the crooks.
Of course a percentage of "losses" are down to the poor operating systems within the postal services themselves.
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I just had another query! I wonder if there's a market for virtual stamps??
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Well there are no customs labels on domestic mail which is where most are being lost.
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I mostly buy so I am on the receiving end of packages but I have not noticed any change in flight time in the last year or so.
I would say that I have never (in the four years I have been doing this) had a domestic letter/package that was lost. I thought I had two lost packages from Hong Kong last year. But they did finally arrive after 4 months!
I know that auction houses that sell expensive stuff (that fits in envelopes) ship via Fed-Ex and/or other priority mail services.
I think you would be well advised to ship anything over a certain amount via U.S.P.S. priority mail.
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There's a large increase in mail being stolen in NYC by folks looking for checks, which they then counterfeit and use (at least it seems a mail problem)
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I should probably not mention this, but I can no longer legally drive so - I sold 4 (large and heavy) Stamp Albums to Buyers outside of the USA on Hipstamp within the past couple of months (not all at the same time). I had a friend drop them in the large Drop Box at the local post office - NO CUSTOMS Label. Thay all arrived promptly, much to my surprise. I did print on the packaging "CONTAINS BOOK". I don't know if that made a differenc.
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1938
I like your style. "Up The Republic!"
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The sad part is that when the mail thieves open your letter and find stamps, they probably just toss them out. Mail thieves are looking for cash, gift cards etc.
I had lost a couple of international eBay shipments, so I stopped using colorful older stamps on the envelopes. Now those just get the round forever stamps. Yes I pay full price for those, but the theft stopped!
I’m experiencing a bunch of shipping delays lately. People will report “item not received” on eBay and later received the package. I had 40 days from PA to CA recently. I had broke a shipment to Australia into two letters. Mailed at same time, one took a month, the second one two months!
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Hey Ian
What's with the new avatar? I was getting used to the skellington, and now we have a figure from a scandi noir... weird or what?
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Its Benny Hill at the start of the sketch that ends with the skeleton.
Skip forward to 2:37 on the link below
https://www.youtube.com/watch?v=5ccfQPfr ...
I was tinkering with my Media Director App and took a snapshot from the link.
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I have to say. it's a nice snapshot. For me, the only shipment lost was to me at the time Hurricane Ian smacked us. It was lost in that mess somewhere. My biggest complaint is the time to delivery. It is what it is, though.
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I manage a bricks and mortar stamp shop (Chris Green Stamps) in Ottawa, the capital city of Canada. A bustling city of over one million people! Eighty percent of our business is on-line, so we mail out lots of orders. Most are in a 6" x 9" envelope with cardboard stiffener. Some are 9" x 12" envelopes with a stiffener. Mail within Canada rarely, if ever goes missing, but we've lost a few over the last nine years. Most of our mail uses lots of older stamps on the envelope, no problems. In no particular order, here is what we do:
1. Items being shipped in Canada valued over $100 go as a tracked packet. That has a number attached to it and you can see where it is going. Canada Post prioritizes anything domestic with any sort of tracking number, as they are competing with courier firms like Purolator (which they own half of), Canpar, UPS, FedEX, etc. that provide free tracking. For faster service, use a pre-paid ExpressPost envelope.
2. DO NOT mail anything in Canada using registered mail. The big R means "valuables inside, steal me". Generally, stuff is stolen out of Toronto and Winnipeg. Canada Post will never admit to it, but our insurance company knows what's going on and will not insure us for loss for Registered Mail anywhere in the world.
3. The same goes for shipping to the United States. Except that Canada Post no longer accepts Registered Mail to the US as the USPS does nothing with it, other than dump it into the regular mailstream. Use Tracked packet or a pre-paid ExpressPost envelope.
4. Same for the rest of the world. Tracked Packet or Internationl ExpressPost.
5. We do not put "Chris Green Stamps" in our return address, just "Chris Green". Hand-written address and return address, it looks like personal mail, not business mail. Use a blue or black ball-point pen to address the envelope.
6. Mail to Italy, France, Austria, and, Eastern Europe have minimal stamps on cover. Preferably very recent and definitive. Make the envelope and franking as plain as possible. Go to the post office counter and get a sticker and forgo the stamps on cover if you are concerned about theft.
7. Use plain brown, or manila envelopes. No bright colours, etc. Bright colours look like greeting cards and Grandma may have enclosed a $20 note for sonny for his birthday inside. That's what light-fingered postal employees think, as the Canada Post folks have told me.
8. Do not use white envelopes... they are easily seen through.
9. Avoid using airmail, first class, etc. etiquettes. They attract unwanted attention.
10. 6" x 9" envelopes are small enough to be within the letter mail size for Canada Post, but are too large for postal employees to stuff in a pocket.
11. Anything valued over $500 goes FedEX, anywhere in the world. Never a problem with them.
I hope this is of some use to my fellow Stamporama friends.
David
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Over the years most of my lost shipments have been to Australia. However, just recently I have had a lost shipment for a more local order from my Hipstamp store from here in the Atlanta Georgia Area to Dallas Texas. I was lucky that it was only a $20.00 sale.
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I'm still waiting for a stamp order from Mar 25 to arrive from Netherlands to USA. I don't hold out much hope, after all this time.
Ted
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I haven't lost any outbound mail, but two pieces of inbound mail have gone missing, both of which, thankfully, had tracking. The first was from England, which had a value of about $350. USPS's tracking software showed it arriving in Tampa, just 50 miles away. It said it left Tampa on a certain date, for delivery to my local post office. What they really meant was for delivery to the edge of the earth. It never showed up here. The deal refunded me but he was out a bit of money. The second item with a similar value showed up on the tracking software as having arrived at my local post office and out for delivery to me. It never arrived. A phone call later to the Post Office I learned that with apologies it had gone missing.
This all makes me wonder if the tracking / customs tags are an invitation to theft. Dishonest postal employees may not know what exactly in in the package, but with a tracking tag on it they may just assume it's worth taking.
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I have had numerous problems with missing registered letters from UK,France and Belgium.Tracking shows arrival in USA and then in transit to next location.There is then a long wait for the next tracking information.I have had 2 letters which show they are on delivery to the final destination in Miami.They never showed up and I was able to get a refund from the sellers.
I have also received registered letters and upon checking the delivery status on the USPS site,it still shows the letter is in transit to its next destination.
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12:23:50pm
I really don't want to brag, since when you do that things usually are guaranteed to go wrong, but I have been incredibly lucky with respect to stamps. I am still waiting for an E-Bay item from The Emirates that's quite late, but I have my fingers crossed that it will arrive soon!
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"This all makes me wonder if the tracking / customs tags are an invitation to theft"
You betcha!!
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07:36:37pm
I probably shouldn't respond to this post, because the fear of losing packages in the mail is implicitly a "barrier to entry" into the business of selling stamps and covers internationally, and as a business, any barrier to entry that impedes competition is good for existing businesses that don't suffer the barrier. That would be us.
But what the heck. Here is a counter story.
We send out 30-50 Tracked and Expedited packages a week - Canada - USA - all over the world. They all (except Canada) carry the required full Customs Declaration, with the full value (sometimes up to $1000) declared and described as "Stamps for Collectors". These are all insured by paying the insurance premium to Canada Post. Until two months ago, I cannot recall any specific instances of loss.
In March, we sent a Tracked parcel to a customer to the US East Coast. It did not arrive in a timely manner. Tracking stalled at a sorting center in New Jersey. We initiated a search through Canada Post, who contacted USPS. They gave up, declared the $75 parcel lost and Canada Post wrote us a check for the full value the next day. That was in April.
Yesterday, the customer contacted us and said the parcel arrived unannounced on his doorstep. He said "it looked like someone had stomped on both sides of it with Army boots, but thanks to your excellent packaging, the contents were perfectly ok". Since we had long ago refunded his payment through ebay (it was an ebay auction purchase) and there was no way to pay us through ebay anymore, he wanted to know if he should send payment. Our response was to enjoy the covers, we've been paid.
The short of it is, some losses will always be a part of business. Show dealers and physical stores lose though shoplifting. Mail order dealers lose though mail loss. The business objective is to keep the losses at a small, hopefully insignificant, percentage of total sales. If you sell $2,000 a year and ship a $500 parcel, yes, you have a big risk. You may want to think about that in an overall business plan. i.e. sell in smaller increments, or increase sales where a $500 loss is not crippling.
But I can attest, based on our steady volume of tracked parcels, that overall, the fears expressed in this thread are overblown.
Roy
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08:32:34pm
''....But I can attest, based on our steady volume of tracked parcels, that overall, the fears expressed in this thread are overblown....''
Considering the vast number of philatelic mail that not only is not lost, but also arrives in a timely manner, yes well overblown, yet to the loser, tragic and discouraging.
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I may be wrong, but if it is business mail lost then the value can be written off against tax liabilities. Whereas the individual suffers all the loss.
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09:32:56pm
"then the value can be written off against tax liabilities"
No, it can't be written off against tax liabilities. (i.e. deducted against taxes due.) That would mean the government was taking the entire loss out of their share of what they take from your business. The actual loss (absent insurance) is the cost of whatever was lost, regardless of whether a business or an individual. The difference is that for a business, the loss reduces profits by raising the overall cost of goods sold, with no attendant sale, thus reducing taxes due, whereas for the individual, the cost was paid for with after tax money. So, yes it hurts less with a business by the amount of the marginal tax rate.
Roy
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Thanks Roy for the explanation, thought I could have been wrong somewhere along the line. Appreciate the correction.
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Has anyone else had an increase in lost mail recently? I’m experiencing a sudden increase in approvals being lost in the mail:
January - to Ireland - loss $80.65
April - to New York - loss $22.75
April - to Ohio - loss $38.02
Ouch! Plus one of my trades didn’t arrive. Fortunately EBay lots are ok and nothing is missing incoming.
I’m debating about adding tracking for larger purchases as this is getting to be too expensive. Does anyone ask for tracking for larger sales?
BUT - The buyers here are just WONDERFUL about giving me a chance to replace or refund and they also patiently wait to see if they arrive. THANK YOU FELLAS FOR YOUR PATIENCE!
Login to Like
this post
re: Sudden increase in lost mail
With the number of problems at your end... I'm wondering if there is something going on at your post office.
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re: Sudden increase in lost mail
That’s what I’m wondering! Seriously, I am going to start using some of this mountain of old postage to add tracking
Login to Like
this post
06:38:03pm
Approvals
re: Sudden increase in lost mail
When one considers that postal services are now DEMANDING (feed in time is now over) the correct Customs Labels with the correct HS Tarrif Number filled in for all gifts and sales along with value. They will return to sender or destroy the letter/package, if it hasn't been stolen!!
Tracking numbers are almost meaningless, as the result of covid, as recipients are seldom asked to sign. The delivery person "signs" it for you, if it hasn't been stolen.
I have said this before and will say it again:- Buyers who buy a little and often allows the sender to use a smaller envelope that does not need a customs form and does not draw the attention of the thieves and Customs!! Therefore there is a lesser chance of the envelope going missing.
To answer the question of charging extra for tracking the majority of buyers WILL NOT pay the premium, in my experience.
How many buyers suggest that a seller holds items until the buyer has purchased enough from the seller to make their transactions "economic" to them.
WE have all done it.
Unfortunately as an internet seller losses are part and parcel of the risk one takes.
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10:33:11pm
re: Sudden increase in lost mail
Are you mailing the stamps via First Class Parcel or higher mailing service as required?
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re: Sudden increase in lost mail
I wonder who would want to steal stamps.
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re: Sudden increase in lost mail
I've had three refund requests this week for items "lost" within Australia. I'm going to go broke at this rate
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07:57:51am
Approvals
re: Sudden increase in lost mail
"I wonder who would want to steal stamps."
Thieves!!
They have no compunction in depriving others of their property.
Customs labels state the quantity and the value of the items inside. A magnet for the crooks.
Of course a percentage of "losses" are down to the poor operating systems within the postal services themselves.
Login to Like
this post
re: Sudden increase in lost mail
I just had another query! I wonder if there's a market for virtual stamps??
Login to Like
this post
re: Sudden increase in lost mail
Well there are no customs labels on domestic mail which is where most are being lost.
Login to Like
this post
re: Sudden increase in lost mail
I mostly buy so I am on the receiving end of packages but I have not noticed any change in flight time in the last year or so.
I would say that I have never (in the four years I have been doing this) had a domestic letter/package that was lost. I thought I had two lost packages from Hong Kong last year. But they did finally arrive after 4 months!
I know that auction houses that sell expensive stuff (that fits in envelopes) ship via Fed-Ex and/or other priority mail services.
I think you would be well advised to ship anything over a certain amount via U.S.P.S. priority mail.
Login to Like
this post
re: Sudden increase in lost mail
There's a large increase in mail being stolen in NYC by folks looking for checks, which they then counterfeit and use (at least it seems a mail problem)
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this post
Auctions - Approvals
re: Sudden increase in lost mail
I should probably not mention this, but I can no longer legally drive so - I sold 4 (large and heavy) Stamp Albums to Buyers outside of the USA on Hipstamp within the past couple of months (not all at the same time). I had a friend drop them in the large Drop Box at the local post office - NO CUSTOMS Label. Thay all arrived promptly, much to my surprise. I did print on the packaging "CONTAINS BOOK". I don't know if that made a differenc.
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re: Sudden increase in lost mail
1938
I like your style. "Up The Republic!"
1 Member
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re: Sudden increase in lost mail
The sad part is that when the mail thieves open your letter and find stamps, they probably just toss them out. Mail thieves are looking for cash, gift cards etc.
I had lost a couple of international eBay shipments, so I stopped using colorful older stamps on the envelopes. Now those just get the round forever stamps. Yes I pay full price for those, but the theft stopped!
I’m experiencing a bunch of shipping delays lately. People will report “item not received” on eBay and later received the package. I had 40 days from PA to CA recently. I had broke a shipment to Australia into two letters. Mailed at same time, one took a month, the second one two months!
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re: Sudden increase in lost mail
Hey Ian
What's with the new avatar? I was getting used to the skellington, and now we have a figure from a scandi noir... weird or what?
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05:47:57pm
Approvals
re: Sudden increase in lost mail
Its Benny Hill at the start of the sketch that ends with the skeleton.
Skip forward to 2:37 on the link below
https://www.youtube.com/watch?v=5ccfQPfr ...
I was tinkering with my Media Director App and took a snapshot from the link.
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this post
07:00:51pm
re: Sudden increase in lost mail
I have to say. it's a nice snapshot. For me, the only shipment lost was to me at the time Hurricane Ian smacked us. It was lost in that mess somewhere. My biggest complaint is the time to delivery. It is what it is, though.
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this post
re: Sudden increase in lost mail
I manage a bricks and mortar stamp shop (Chris Green Stamps) in Ottawa, the capital city of Canada. A bustling city of over one million people! Eighty percent of our business is on-line, so we mail out lots of orders. Most are in a 6" x 9" envelope with cardboard stiffener. Some are 9" x 12" envelopes with a stiffener. Mail within Canada rarely, if ever goes missing, but we've lost a few over the last nine years. Most of our mail uses lots of older stamps on the envelope, no problems. In no particular order, here is what we do:
1. Items being shipped in Canada valued over $100 go as a tracked packet. That has a number attached to it and you can see where it is going. Canada Post prioritizes anything domestic with any sort of tracking number, as they are competing with courier firms like Purolator (which they own half of), Canpar, UPS, FedEX, etc. that provide free tracking. For faster service, use a pre-paid ExpressPost envelope.
2. DO NOT mail anything in Canada using registered mail. The big R means "valuables inside, steal me". Generally, stuff is stolen out of Toronto and Winnipeg. Canada Post will never admit to it, but our insurance company knows what's going on and will not insure us for loss for Registered Mail anywhere in the world.
3. The same goes for shipping to the United States. Except that Canada Post no longer accepts Registered Mail to the US as the USPS does nothing with it, other than dump it into the regular mailstream. Use Tracked packet or a pre-paid ExpressPost envelope.
4. Same for the rest of the world. Tracked Packet or Internationl ExpressPost.
5. We do not put "Chris Green Stamps" in our return address, just "Chris Green". Hand-written address and return address, it looks like personal mail, not business mail. Use a blue or black ball-point pen to address the envelope.
6. Mail to Italy, France, Austria, and, Eastern Europe have minimal stamps on cover. Preferably very recent and definitive. Make the envelope and franking as plain as possible. Go to the post office counter and get a sticker and forgo the stamps on cover if you are concerned about theft.
7. Use plain brown, or manila envelopes. No bright colours, etc. Bright colours look like greeting cards and Grandma may have enclosed a $20 note for sonny for his birthday inside. That's what light-fingered postal employees think, as the Canada Post folks have told me.
8. Do not use white envelopes... they are easily seen through.
9. Avoid using airmail, first class, etc. etiquettes. They attract unwanted attention.
10. 6" x 9" envelopes are small enough to be within the letter mail size for Canada Post, but are too large for postal employees to stuff in a pocket.
11. Anything valued over $500 goes FedEX, anywhere in the world. Never a problem with them.
I hope this is of some use to my fellow Stamporama friends.
David
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Approvals
re: Sudden increase in lost mail
Over the years most of my lost shipments have been to Australia. However, just recently I have had a lost shipment for a more local order from my Hipstamp store from here in the Atlanta Georgia Area to Dallas Texas. I was lucky that it was only a $20.00 sale.
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re: Sudden increase in lost mail
I'm still waiting for a stamp order from Mar 25 to arrive from Netherlands to USA. I don't hold out much hope, after all this time.
Ted
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re: Sudden increase in lost mail
I haven't lost any outbound mail, but two pieces of inbound mail have gone missing, both of which, thankfully, had tracking. The first was from England, which had a value of about $350. USPS's tracking software showed it arriving in Tampa, just 50 miles away. It said it left Tampa on a certain date, for delivery to my local post office. What they really meant was for delivery to the edge of the earth. It never showed up here. The deal refunded me but he was out a bit of money. The second item with a similar value showed up on the tracking software as having arrived at my local post office and out for delivery to me. It never arrived. A phone call later to the Post Office I learned that with apologies it had gone missing.
This all makes me wonder if the tracking / customs tags are an invitation to theft. Dishonest postal employees may not know what exactly in in the package, but with a tracking tag on it they may just assume it's worth taking.
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12:18:21pm
re: Sudden increase in lost mail
I have had numerous problems with missing registered letters from UK,France and Belgium.Tracking shows arrival in USA and then in transit to next location.There is then a long wait for the next tracking information.I have had 2 letters which show they are on delivery to the final destination in Miami.They never showed up and I was able to get a refund from the sellers.
I have also received registered letters and upon checking the delivery status on the USPS site,it still shows the letter is in transit to its next destination.
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This is my diabetic cat OBI! I think, therefore I am - I think! Descartes, sort of!
06 Jun 2023
12:23:50pm
re: Sudden increase in lost mail
I really don't want to brag, since when you do that things usually are guaranteed to go wrong, but I have been incredibly lucky with respect to stamps. I am still waiting for an E-Bay item from The Emirates that's quite late, but I have my fingers crossed that it will arrive soon!
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06:52:26pm
Approvals
re: Sudden increase in lost mail
"This all makes me wonder if the tracking / customs tags are an invitation to theft"
You betcha!!
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BuckaCover.com - 80,000 covers priced 60c to $1.50 - Easy browsing 500 categories
06 Jun 2023
07:36:37pm
re: Sudden increase in lost mail
I probably shouldn't respond to this post, because the fear of losing packages in the mail is implicitly a "barrier to entry" into the business of selling stamps and covers internationally, and as a business, any barrier to entry that impedes competition is good for existing businesses that don't suffer the barrier. That would be us.
But what the heck. Here is a counter story.
We send out 30-50 Tracked and Expedited packages a week - Canada - USA - all over the world. They all (except Canada) carry the required full Customs Declaration, with the full value (sometimes up to $1000) declared and described as "Stamps for Collectors". These are all insured by paying the insurance premium to Canada Post. Until two months ago, I cannot recall any specific instances of loss.
In March, we sent a Tracked parcel to a customer to the US East Coast. It did not arrive in a timely manner. Tracking stalled at a sorting center in New Jersey. We initiated a search through Canada Post, who contacted USPS. They gave up, declared the $75 parcel lost and Canada Post wrote us a check for the full value the next day. That was in April.
Yesterday, the customer contacted us and said the parcel arrived unannounced on his doorstep. He said "it looked like someone had stomped on both sides of it with Army boots, but thanks to your excellent packaging, the contents were perfectly ok". Since we had long ago refunded his payment through ebay (it was an ebay auction purchase) and there was no way to pay us through ebay anymore, he wanted to know if he should send payment. Our response was to enjoy the covers, we've been paid.
The short of it is, some losses will always be a part of business. Show dealers and physical stores lose though shoplifting. Mail order dealers lose though mail loss. The business objective is to keep the losses at a small, hopefully insignificant, percentage of total sales. If you sell $2,000 a year and ship a $500 parcel, yes, you have a big risk. You may want to think about that in an overall business plan. i.e. sell in smaller increments, or increase sales where a $500 loss is not crippling.
But I can attest, based on our steady volume of tracked parcels, that overall, the fears expressed in this thread are overblown.
Roy
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Silence in the face of adversity is the father of complicity and collusion, the first cousins of conspiracy..
06 Jun 2023
08:32:34pm
re: Sudden increase in lost mail
''....But I can attest, based on our steady volume of tracked parcels, that overall, the fears expressed in this thread are overblown....''
Considering the vast number of philatelic mail that not only is not lost, but also arrives in a timely manner, yes well overblown, yet to the loser, tragic and discouraging.
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re: Sudden increase in lost mail
I may be wrong, but if it is business mail lost then the value can be written off against tax liabilities. Whereas the individual suffers all the loss.
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BuckaCover.com - 80,000 covers priced 60c to $1.50 - Easy browsing 500 categories
06 Jun 2023
09:32:56pm
re: Sudden increase in lost mail
"then the value can be written off against tax liabilities"
No, it can't be written off against tax liabilities. (i.e. deducted against taxes due.) That would mean the government was taking the entire loss out of their share of what they take from your business. The actual loss (absent insurance) is the cost of whatever was lost, regardless of whether a business or an individual. The difference is that for a business, the loss reduces profits by raising the overall cost of goods sold, with no attendant sale, thus reducing taxes due, whereas for the individual, the cost was paid for with after tax money. So, yes it hurts less with a business by the amount of the marginal tax rate.
Roy
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re: Sudden increase in lost mail
Thanks Roy for the explanation, thought I could have been wrong somewhere along the line. Appreciate the correction.
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