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Sales, Swaps, Auction & Approvals/Auction Disc. : Dear Auction Sellers, I won't buy from you if ....

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roy
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10 Oct 2021
01:25:22pm

Auctions
This thread is intended to be educational, not critical of any individual.

I frequently see things in the Stamporama auction that leave me completely cold about dealing with that seller. I've been a dealer for 46 years now (I opened my first shop in September 1975), and one learns to interpret little signs and extrapolate them into an expectation of how the resulting transaction, if carried through, is likely to end up. The idea is to identify the signs that the transaction will end up satisfactorily, or the converse, in disappointment.

Naturally, a "bad sign" doesn't necessarily mean disappointment is waiting in the wings, but experience says that there is a high probability, and it is best to avoid the transaction. It is my experience that many collectors are overly optimistic about dealing with some sellers, even when those signs are present, resulting in a great deal of the disappointment seen reported in various threads on this board.

Accordingly, I wish to share some of the "bad signs" I see occasionally in our auction. The object is not to call anyone on the carpet. If you see your own listings anonymously echoed in this thread, I hope you will accept it as constructive criticism, and at worst, as how someone with many years of experience views your offers, and use the information to improve your offers.

Also, I hope less experienced buyers may learn from this thread and that it may help to temper some of the overly optimistic expectations when some of these signs are present.

All my examples will be actual auction pictures (sometimes cropped, but never resized).

Lastly, it is my hope that others will add to this thread with concrete examples (anonymously please) of their own additions to "I won't buy from you if ..."

So, all that being said, I won't buy from you if:

1) The thumbnails are bigger than your auction pictures.
Clear pictures can not be over-emphasized. Tiny, or pixelated pictures due to over-manipulation of images. If you post pictures like this, it seems to me you are saying "I don't care if you can see the stamp ... trust me".
Image Not Found

2)There are obvious defects in pictures, but no mention in the description.
Image Not Found
No description whatsoever. This says either a) "I don't know" or b) "I don't care" , neither of which makes me want to be your customer.

To be continued ...

Roy

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Bobstamp
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11 Oct 2021
11:30:37am
re: Dear Auction Sellers, I won't buy from you if ....

The flip side of the “unstated damage” problem is the practice some dealers use of providing a stock image of a stamp without a promise that what you buy will look like what you saw. And the same dealers never show the back of the stamp.

Inaccurate images are a problem, too. I once bought three copies of the same stamp because the images made it appear that they were each a colour variant. When the stamps arrived, they were Identical and could have been from the same sheet.

Bob

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DaveSheridan
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11 Oct 2021
12:12:52pm
re: Dear Auction Sellers, I won't buy from you if ....

I never use stock images, and I never knowingly buy from a stock image. However, I have just been caught unawares by a Delcampe seller.

I purchased a New Zealand health miniature sheet with a scarce variety. The sheet I received had no error. The seller's response was that he had two, and thought they were the same. I bought the other one as well. I think I dodged a bullet because the scarce one is valued at 30 times the normal, and now I have both.

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Brechinite
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Neddie Seagoon from The Telegoons
12 Oct 2021
08:02:27am

Auctions - Approvals
re: Dear Auction Sellers, I won't buy from you if ....

I treat buying on line the same as if I am attending a physical auction.

If I do not like what I see I do not buy. If the price is too high I do not buy.

At a physical auction you see differing types of presentation. Is the lot clean, well presented in an album/stockbook, is it poorly presented by everything just being walloped into an album or stuffed into envelopes.

It all boils down to the experience and competance of the "collector" and who is doing the selling.

To me that is the crux of the matter. You will never ever get every seller producing to the same standard. You can try but you will never succeed. Why? We are all individual human beings.

The main mantra for all Buyers is............."Buyer Beware"

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sheepshanks
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12 Oct 2021
04:37:04pm
re: Dear Auction Sellers, I won't buy from you if ....

Roy, where is the continuation?
Despite the reminder from me last week about the rules I'm still seeing overlapping stamps, bad images and damage not described.

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roy
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12 Oct 2021
05:44:57pm

Auctions
re: Dear Auction Sellers, I won't buy from you if ....

Quote:

"Roy, where is the continuation?"



As time permits and egregious lots are discovered ...

Quote:

" I'm still seeing overlapping stamps, bad images and damage not described."



That will never be 100% solved. Not enough volunteer hours nor stamina to police the auction for the same issues over and over again. Many sellers don't bother coming to the DB so educating them will be impossible.

Much of the goal of this thread is to give inexperienced buyers the confidence to "choose their sellers" and impress upon them that just because someone becomes a "seller" doesn't mean they know more than the novice buyer and that their listings should not necessarily be implicitly trusted.

On the other hand, and on a positive note, I have been buying quite a bit on the Stamporama auction lately from a few sellers that are doing a great job. There are many bargains out there!

Roy


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londonbus1
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13 Oct 2021
02:45:39am

Auctions
re: Dear Auction Sellers, I won't buy from you if ....

Descriptions are great fun to read and write. They can also sell an item more than a good image.
I have fun writing descriptions when time allows and it is warranted.
I rarely buy anything unless there is a description. I did once upon a time but got fed up with asking endless sellers questions that should be already on the listings.

I might make a few mistakes while listing but it's not through lack of effort or research.

Good pictures & Relevant Descriptions make sales and make buyers happy.

More later as work calls........

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