Discussion - Member to Member Sales - Research Center
Discussion - Member to Member Sales - Research Center
The sender received the returned letter and tried to claim the loss to his postal service.
They denied any reimbursement, telling the sender that the letter leaved the country in good condition and from that moment they cannot control the process.
Who supposed to handle the loss for the sender or receiver:
1. US Postal Service?
2. Sender's Postal Service?
Did anybody have a similar situation? What would be the situation if, instead of stamps, in the envelope would be a Birth Certificate or any other important document?
Thanks, Virgil
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Never take the first response from the mail company as gospel.
In this case you could use their own argument against them IE when you gave it to them it was in perfect condition. If all else fails email the chief executive explaining the problem and ask for their help.
As a seller all I can do is claim the refund of the postage as I cannot prove what the stamps cost me.
I try and enclose mint stamps in plastic, to reduce the possibility of damage.
The same system is applied to important documents.
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When I fill form 3806 in US, there is a small box where I have to declare the full value of the contents.
1. What happens if the letter is lost and the recipient never receives the letter?
2. In US there is a charge for the value of the content. I assumed that the reason for the extra charge is to cover the loss, right?
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This is a correction to my earlier response, so as not to cause confusion:
Regarding Registered Mail (From the USPS DMM Section 503 Extra Services:
"2.0 ...Postal insurance is included in the fee for articles with a value of at least $0.01 up to a maximum insured value of $50,000.00. Postal insurance is not available for articles with no value ($0.00). The fees for articles valued over $50,000.00 include insurance up to $50,000.00, and increasingly higher fees for handling costs..."
If a mailing is lost or damaged, proof of value is required to be provided to the post office in order to file a claim. Stamps mailed registered are insured for market value, or cost. Other important restrictions apply. See the link below for more information.
https://pe.usps.com/text/dmm300/503.htm#1233286
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02:18:51am
" ... articles with no value ($0.00). ..."
Just in case the reader has some doubt as to the
meaning of "no value".
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Hello,
Something else to consider. Some years ago, I requested registered mail service for a cover that was being mailed from Switzerland. It was sent registered mail but it never arrived. Tracking showed that the mailer entered the Swiss mail stream but there was no other info.
After 40 or so days, I asked the seller to look into the MIA item and possibly prepare to give me a refund.
The seller replied that I did not ask for insurance. It would have cost me a little bit more but I had no idea that registered mail over there in that country required an extra fee for insurance.
However, here is the kicker--the Swiss postal information site informed me that since the item was a cover with stamps on it, they would not have insured the item any way since they do not insure stamps.
The cover never arrived. Lesson learned (the hard way) was invaluable though.
Bruce
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You will find that most postal services will not insure stamps.
However if you say that it is collectable stamps you may find that they are covered. To the postal companies and their employees "stamps" are the ones in current use!!
Unfortunately it all depends on the personnel employed by that company.
I recently had an argument with my local office that a letter that had a "2nd NVI stamp plus a 9pence stamp should go first class not second class. They said it would go 2nd class because it had a 2nd class stamp on it. They were ignoring the 9p stamp.
As I have said before some of the employees have not been trained properly!!
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On customs forms, I always write, "Postage stamps for collector". That might also help the buyer avoid duties.
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10:56:12pm
I recently received a registered letter from a foreign place. The partner packed the stamps very well. When I received the letter it was completely ruined. The letter and the stamps looked to be taken from the deepest place of the ocean. When it was presented to me for acceptance, I refused to sign and ask the clerk to send it back. There was a note in English: "Damaged by water".
The sender received the returned letter and tried to claim the loss to his postal service.
They denied any reimbursement, telling the sender that the letter leaved the country in good condition and from that moment they cannot control the process.
Who supposed to handle the loss for the sender or receiver:
1. US Postal Service?
2. Sender's Postal Service?
Did anybody have a similar situation? What would be the situation if, instead of stamps, in the envelope would be a Birth Certificate or any other important document?
Thanks, Virgil
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this post
07:21:46am
Approvals
re: Damaged letters and, of course, the stamps in the mail
Never take the first response from the mail company as gospel.
In this case you could use their own argument against them IE when you gave it to them it was in perfect condition. If all else fails email the chief executive explaining the problem and ask for their help.
As a seller all I can do is claim the refund of the postage as I cannot prove what the stamps cost me.
I try and enclose mint stamps in plastic, to reduce the possibility of damage.
The same system is applied to important documents.
Login to Like
this post
07:50:16am
re: Damaged letters and, of course, the stamps in the mail
When I fill form 3806 in US, there is a small box where I have to declare the full value of the contents.
1. What happens if the letter is lost and the recipient never receives the letter?
2. In US there is a charge for the value of the content. I assumed that the reason for the extra charge is to cover the loss, right?
Login to Like
this post
01:31:25pm
re: Damaged letters and, of course, the stamps in the mail
This is a correction to my earlier response, so as not to cause confusion:
Regarding Registered Mail (From the USPS DMM Section 503 Extra Services:
"2.0 ...Postal insurance is included in the fee for articles with a value of at least $0.01 up to a maximum insured value of $50,000.00. Postal insurance is not available for articles with no value ($0.00). The fees for articles valued over $50,000.00 include insurance up to $50,000.00, and increasingly higher fees for handling costs..."
If a mailing is lost or damaged, proof of value is required to be provided to the post office in order to file a claim. Stamps mailed registered are insured for market value, or cost. Other important restrictions apply. See the link below for more information.
https://pe.usps.com/text/dmm300/503.htm#1233286
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Silence in the face of adversity is the father of complicity and collusion, the first cousins of conspiracy..
04 Mar 2019
02:18:51am
re: Damaged letters and, of course, the stamps in the mail
" ... articles with no value ($0.00). ..."
Just in case the reader has some doubt as to the
meaning of "no value".
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this post
11:16:20am
re: Damaged letters and, of course, the stamps in the mail
Hello,
Something else to consider. Some years ago, I requested registered mail service for a cover that was being mailed from Switzerland. It was sent registered mail but it never arrived. Tracking showed that the mailer entered the Swiss mail stream but there was no other info.
After 40 or so days, I asked the seller to look into the MIA item and possibly prepare to give me a refund.
The seller replied that I did not ask for insurance. It would have cost me a little bit more but I had no idea that registered mail over there in that country required an extra fee for insurance.
However, here is the kicker--the Swiss postal information site informed me that since the item was a cover with stamps on it, they would not have insured the item any way since they do not insure stamps.
The cover never arrived. Lesson learned (the hard way) was invaluable though.
Bruce
Login to Like
this post
03:31:42pm
Approvals
re: Damaged letters and, of course, the stamps in the mail
You will find that most postal services will not insure stamps.
However if you say that it is collectable stamps you may find that they are covered. To the postal companies and their employees "stamps" are the ones in current use!!
Unfortunately it all depends on the personnel employed by that company.
I recently had an argument with my local office that a letter that had a "2nd NVI stamp plus a 9pence stamp should go first class not second class. They said it would go 2nd class because it had a 2nd class stamp on it. They were ignoring the 9p stamp.
As I have said before some of the employees have not been trained properly!!
Login to Like
this post
10:58:21pm
re: Damaged letters and, of course, the stamps in the mail
On customs forms, I always write, "Postage stamps for collector". That might also help the buyer avoid duties.
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