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Sales, Swaps, Auction & Approvals/Auction Disc. : No Reply to Sent Invoice. How long should I wait?

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hs2oca
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31 Mar 2017
04:31:50am
Hi all. I sent an invoice a couple weeks ago to a fellow stamp collector on this site and followed it with an PM after the first week. No replies and no payment. How long is considered appropriate to wait before considering the sale defunct? I did a user name search on this site and the guy hasn't posted on the boards at all.
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michael78651
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SOR Auctioneer
31 Mar 2017
07:05:11am
re: No Reply to Sent Invoice. How long should I wait?

It depends on your terms and conditions of selling, and the Auction Rules. Click here to read the rules.

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amsd
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Editor, Seal News; contributor, JuicyHeads
31 Mar 2017
08:24:43am
re: No Reply to Sent Invoice. How long should I wait?

B5. Buyers must pay for auction lots purchased within 5 business days of receipt of an invoice from the seller, unless other terms have been specifically stated by the seller in the item listing or invoice. Buyers must notify the seller regarding any delay in payment. If a buyer is unable to pay for an extended period of time, the Auctioneer also must be notified as to the reason, and which sellers are affected.

unless your terms said something different, he's got 5 days from receipt of invoice to pay. After that, it's best to contact the auctioneer and give him details of the transaction, your attempts to contact, responses, if any, etc.

Several weeks is not an appropriate interval unless you've indicated your approval of it.

However, I wouldn't ignore the possibility of wrong email, sickness, forgetfulness, etc., none of which excuses poor etiquette, but is far more often the problem than something intended.

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Soundcrest
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31 Mar 2017
08:55:53am

Auctions - Approvals
re: No Reply to Sent Invoice. How long should I wait?

I have a handful of those myself that I am getting ready to turn over to the "approvals & auction police" If they buy something over this weekend I'll tack the old invoices on to them, if not I'll email once more. Its the same group, they have been doing it for years. I believe its to save on postage costs. Not that its a lot of money but paying 6 invoices is 6x50 for the postage. One lives in Brazil so its more for him. Maybe we should have a "wall of shame" to see if the same people are habitually late with many sellers. I would wager that this is the case.

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amsd
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Editor, Seal News; contributor, JuicyHeads
31 Mar 2017
11:27:33am
re: No Reply to Sent Invoice. How long should I wait?

there will be no wall of shame.

this is binary: it's right and people get to play; or it's wrong and they don't. Those are club rules.

When buyers and sellers either make new arrangements or in this case allow their counterpart to dictate terms, it's out of our hands and you get what you allow. If it's been going on for years, I can't fault a buyer for thinking it's part of the arrangement.

David

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michael78651
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SOR Auctioneer
31 Mar 2017
03:10:12pm
re: No Reply to Sent Invoice. How long should I wait?

State and federal fair debt collection laws do not permit a "Wall of Shame". For the same reason, public disclosure of non-payers is not permitted. The discloser and the site can get sued for doing so. That is why we delete any posts that expose such information.

Always contact the Auctioneer (me) with problems of non-payment or non-receipt. As David stated, we take abuse of the sales platforms and the rules seriously. However, it is very often that the problem is the result of illness or some other legitimate reason where the buyer/seller was unable to communicate with the other party to the transaction.

And, PLEASE, it is much easier if newcomers take a few minutes to read the Auction Rules BEFORE starting to buy or sell. It saves everyone from problems later on. When working a dispute, I have it from a very good source that the auctioneer doesn't accept the "I didn't know" excuse.

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bobstew617
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01 Apr 2017
07:53:21pm
re: No Reply to Sent Invoice. How long should I wait?

It is my opinion when sellers do not report non paying bidders (after giving them a reasonable time to respond) do a disservice to the other sellers by leaving them prey to the same tactics.

Let the auctioneer do his job by policing this site!

BOB

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crisale9
01 Apr 2017
09:25:54pm

Auctions
re: No Reply to Sent Invoice. How long should I wait?

Hi all:
Yes I agree with Bob.
Regards
crisale9

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cardstamp
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02 Apr 2017
12:55:25pm

Approvals
re: No Reply to Sent Invoice. How long should I wait?

I have had a few bad payers over the past year which I did turn the case over to Michael. In two of the cases the buyers finally paid and contacted me back with nasty messages that they will not buy from me anymore. They made me out to be the bad guy. They are still here and I am glad they do not buy from me anymore - I do not need the hassle but they are probably pulling the same stuff with other sellers. I do not mind waiting for payment if they want to add to an invoice -all I ask for is some communication to let me know and I have kept invoices open for longer periods and added items to them - that is fine with me - but the ones that do not pay and fail to say anything is nonsense. Steve

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Brechinite
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Neddie Seagoon from The Telegoons
03 Apr 2017
06:01:33pm

Auctions - Approvals
re: No Reply to Sent Invoice. How long should I wait?

Unfortunately in a large group there will always be the odd plonker.

Thankfully the vast majority of members here are decent, honest folkies who play by the rules.

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