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Sales, Swaps, Auction & Approvals/Auction Disc. : Can I cancel a sale if buyer isn't responding?

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philatelia
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19 Mar 2016
03:22:50pm
Just curious - do I have the option of cancelling a sale and reselling the items if a buyer doesn't respond to messages and invoices? Does anyone know how the rules work for that? Thanks!
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NoernbergStamps
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19 Mar 2016
03:54:03pm
re: Can I cancel a sale if buyer isn't responding?

Yes,

I would attempt to communicate. If that fails, then try a normal email to their email address (perhaps a SPAM blocker is blocking the SOR emails). If that fails, notify the auctioneer (Michael). If it's beyond hope, go into invoices and set the open one to "Closed" and relist. The auction rules spell it out pretty well. Reasonable promptness is expected and a fair amount of time to pay is appropriate, but waiting forever and getting no responses doesn't have to be tolerated (just consider that some may have personal issues that are keeping them from fulfilling their obligations). I think Michael will be posting revised auction rules soon that I believe address this a little more.

-Doug

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philatelia
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19 Mar 2016
05:52:47pm
re: Can I cancel a sale if buyer isn't responding?

Thanks so much for taking the time to answer. Very helpful!

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michael78651
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SOR Auctioneer
19 Mar 2016
10:18:31pm
re: Can I cancel a sale if buyer isn't responding?

As Doug stated, do not cancel the transaction, but contact the Auctioneer. A seller is bound to sell the item purchased to the buyer. If something happened, and the buyer was unable to be online, and a seller unilaterally cancels a transaction, the buyer can make a complaint.

The Auctioneer has the authority to terminate a sale, and sellers are notified to do that when research reveals no chance of getting a buyer to pay (for whatever reason). At that point a seller can close the invoice and relist the item(s) on it.

Let the Auctioneer know of problems so that it can be researched. Not all problems are related to a buyer willingly refusing to pay. When necessary, action is taken against non-payers.

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